The questions we hear most before someone calls — if yours isn't covered here, just ask when you reach out.
Do I need to be with the vehicle when you arrive?
Yes — you'll need to be there with proof of ownership (ID, registration, or similar), since we can't legally make a key for a vehicle without confirming it's yours. Special circumstances, like someone else picking up on your behalf, are evaluated with a phone call before we dispatch.
What if I have no working key at all?
That's All Keys Lost, and it's one of our most common calls. In most cases we can reset the vehicle's module and cut a new key on-site — no tow and no dealer wait required. See our All Keys Lost lookup tool for pricing by make and model.
My key fob battery is dead. Can I still start my car?
Usually, yes. Push-button-start cars have a backup spot (on the steering column, in a cupholder or console, or on the start button itself) that reads the fob even when its battery is dead. Our dead key fob guide shows where it is for your make and model. If the fob is lost or damaged, call us and we'll come to you.
What areas do you serve?
We regularly dispatch across Knox, Anderson, Blount, Loudon, Roane, Rhea, Meigs, Monroe, McMinn, Polk, Bradley, and Hamilton counties. Greater East Tennessee is covered for special service calls — call to confirm dispatch to your area.
Do you work with dealerships and fleets, not just individual drivers?
Yes. A good share of our work is B2B — lot-ready key service for dealerships, standing arrangements for multi-vehicle fleet accounts, and key work for body shops after other repairs are finished.
Do you handle module programming or mail-in repair too?
Yes — BCM, PCM/ECU, immobilizer, and TIPM repair, shipped in from anywhere in the country. That side of the business runs through our dedicated repair site.